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FAQ

After making the deposit, how long will it take for my blinds or shutters to get installed by your company?

Typically, the products will be delivered from six to eight weeks. It may take longer depending on certain factors, such as the weather, shipping delays, and other unforeseen issues.

What is the best way to clean and maintain the blinds?

Use a damp cloth to wipe down the soiled blinds. You can use a small amount of detergent or soap if needed. A soft brush can be useful but make sure to apply very gentle strokes to avoid damaging the blinds.

Can Western Sydney Shutters repair blinds?

We repair our existing clients’ blinds. For instance, if the blades break, we can replace them. It will be easier for us to obtain the right blades if we have the dimensions and other details on file. If you have broken blades, make sure to contact us right away. You do not have to call another company to fix them for you.

What are the payment options that you offer?

We accept credit cards, PayPal, and the traditional electronic funds transfer (EFT).

What are your recommendations for the DIY installation of shutters or blinds? Are you against it?

We do not stop our customers who want to install the shutters on their own. However, the problem though is that the customers could damage the shutters. Then, some would claim that the product arrived with defects. It is why we urge our clients to let our pros do the installation for them. You not only save yourself from the effort of carrying out the process, but you can also prevent any problems in the future.

The price of having a knowledgeable person do it is almost the same as when you do it without assistance. Plus, you never have to worry about breaking the blades and other parts.

Can some blinds or shutters reduce noise?

Yes. Cedar blinds, for instance, are the recommended products for those who want to block noise. Meanwhile, any timber shutter you choose will keep your room almost noise-free.

Why are we not the cheapest?

We are not the cheapest company that you can find when it comes to the products and services we offer. However, when it comes to quality, you are getting the best. We recommend that you do your research first before you commit to any product that you find. You want to pay for shutters, blinds, or screen doors that are durable and are efficient for their purpose.

These products should still work even after a few years. Some products may be cheap, but you will have to buy a new one in the next year or so. You end up paying double or even triple simply because you did not want to pay a few extra dollars.

Instead of going through all that mess and unnecessary expense, you will save more with our products. They are designed to last for a long time. Plus, the styles will not be out-dated even after several years.

What's our returns policy?

When it comes to returns, we usually deal with the issue first. Often, it can be remedied without needing to return the item for a refund. Replacements are easily handled.

However, if you do not have any use for the product or you are not happy with the result, you can speak to us on how you can return the item and get your payment back.